Refund policy

Khushira Return & Refund Policy

At Khushira Gifts & Accessories, we want every order to bring you joy.Each product is carefully checked and packed before dispatch.If something isn’t right, please review our return and refund guidelines below.

1. Gift Hampers / Custom Boxes

Our gift hampers and personalized boxes are hand-curated specially for you.Therefore, we do not accept returns, cancellations, or exchanges once these products are shipped.
Exceptions apply only if:

-You receive a completely wrong hamper or The—package arrives damaged or tampered with (proof photo required within 24 hours of delivery).

 

In such cases, we will offer a replacement or store credit after verification.

2. Anti-Tarnish Jewellery (6-Month Warranty)

Our anti-tarnish jewellery comes with a 6-month colour warranty from the date of purchase.

This warranty covers:

• Colour fading or tarnishing due to normal use
• Manufacturing or plating defects

This warranty does not cover:

• Physical damage, breakage, or scratches
• Exposure to water, perfume, or chemicals
• Improper storage or misuse

If your jewellery loses colour within 6 months despite proper care, we will replace it (if available) or issue store credit of equal value.

To claim warranty service, please share:

• Order ID and date of purchase
• Clear photographs of the product
• Your contact details

3. Other Accessories

For standard accessories (earrings, hair accessories, etc.), you may request a return or replacement within 3 days of delivery if:

• The product is defective, damaged, or incorrect, and
• You provide clear unboxing photos/videos as proof.

Approved returns can be exchanged or refunded (store credit or original payment method). Refunds are processed within 5–7 business days.

4. How to Request a Return

 

To start a return or replacement, please contact our support team within 3 days of delivery:

Email: support.khushira@gmail.com

WhatsApp: +91 9307971735

Please include:

• Full name and order ID
• Description of the issue
• Photos or videos for verification

After verification, we’ll provide the return address and next steps.

5. Refund Details

• Prepaid orders are refunded to the original payment method.
• COD orders are refunded via UPI or bank transfer.
• Refunds are completed within 5–7 business days after approval.

6. Non-Returnable Items

 

The following are not eligible for return or refund:

• Gift hampers or personalized boxes
• Custom message cards
• Discounted or sale items
• Free gifts or promotional items

7. Customer Support

 

We’re always here to help you.

Email: khushira.business@gmail.com

WhatsApp: +91-9307971735

Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM

8.Khushira Promise

Every Khushira product is packed with care and love.

If you ever face an issue, our team will do everything possible to make it right.